Privacy Policy

Last updated: May 2, 2025

Ditchflare (“we”, “us”, “our”) operates https://ditchflare.com (“Site”). We respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

1.1 Information You Provide

  • Contact details: Email address when you fill out our intake questionnaire or subscribe to updates.
  • Questionnaire responses: Technical details (Cloudflare zone export, bandwidth usage, etc.) required to generate your tailored plan.
  • Payment data:
    • Stripe: We collect only the minimum information needed to process your one-time card payment (name, email, billing address). All card details are processed directly by Stripe under their Privacy Policy.
    • BTCPay Server: We collect your wallet address or payment identifier to generate and confirm your invoice. No custodial or personal KYC data is required.

1.2 Automatically Collected Information

  • Analytics & usage (PostHog): We track page views, button clicks, form submissions, time on page, and error events to improve our service.
  • Advertising & remarketing (Google tags): We use Google Tag Manager and Google Analytics for ads tracking and conversion measurement. No personal data is stored in these tags—only anonymized identifiers and event data.

2. Cookies & Tracking

We use small text files ("cookies") and similar technologies:

  • Essential cookies: Required for site functionality (e.g. session management).
  • Analytics cookies: PostHog sets cookies to distinguish unique users and sessions.
  • Advertising cookies: Google tags set cookies for remarketing and conversion tracking across sites.

You can disable cookies via your browser settings, but some parts of the Site may not work properly afterward.

3. How We Use Your Information

  • To provide our service: Generate and deliver your exit plan, host strategy calls, and offer Telegram support.
  • To process payments: Charge your credit card via Stripe or create & track crypto invoices via BTCPay.
  • To improve the Site: Analyze usage patterns and errors via PostHog.
  • To market: Measure ad performance and remarket via Google Ads.

4. Sharing & Disclosure

  • Service providers:
    • Stripe, BTCPay Server for payments.
    • PostHog for analytics.
    • Google (Tag Manager, Ads, Analytics) for advertising.
  • Legal requirements: We may disclose your information if required by law or to protect our rights.
  • No sale of personal data: We do not sell or rent your personal data to third parties.

5. Data Retention

We retain your personal data as long as necessary to fulfill the purposes outlined here, or as required by law. You may request deletion of your data at any time (see Section 7).

6. Security

We implement reasonable technical and organizational safeguards (encryption, firewalls, limited access) to protect your data. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Delete or restrict processing of your data.
  • Object to processing for direct marketing.
  • Port your data to another service.

To exercise any of these rights, contact us at hello@ditchflare.com.

8. Children's Privacy

Our Site and services are intended for adults (18+). We do not knowingly collect personal data from minors. If you believe we have collected data from someone under 18, please contact us.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will reflect the latest revision. Significant changes will be announced via email or a prominent notice on the Site.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out:

Email: hello@ditchflare.com

Thank you for trusting Ditchflare with your data.